What technology utilizes machine learning to improve customer service interactions?
Chatbots utilize machine learning to enhance customer service interactions. They analyze user queries, learn from previous conversations, and provide relevant responses. This technology improves efficiency by handling routine inquiries, allowing human agents to focus on more complex issues. By continuously learning from interactions, chatbots become more adept at understanding customer intent and improving the overall service experience. Many companies integrate chatbots on their websites or through messaging platforms to streamline communication and provide 24/7 support.