Technology that supports automating customer interactions includes chatbots and customer relationship management (CRM) systems. Chatbots utilize natural language processing to engage users in real-time conversations, answering queries, and providing support without human intervention. CRMs streamline the management of customer data and interactions, enabling personalized communication and automated follow-ups. By automating these processes, businesses can improve customer satisfaction while reducing operational costs, allowing staff to focus on more complex tasks that require a personal touch.