The technology used for managing customer inquiries online includes chatbots, customer relationship management (CRM) systems, and helpdesk software. Chatbots leverage artificial intelligence to provide automated responses to common queries, improving response times and customer satisfaction. CRM systems store customer information and track interactions, enabling support teams to respond effectively and efficiently. Helpdesk software facilitates ticketing and issue tracking, allowing businesses to prioritize and resolve inquiries systematically. Together, these technologies enhance customer support capabilities, ensuring that organizations can address inquiries promptly and streamline communication.