The purpose of an IT service management (ITSM) solution is to optimize the delivery of IT services to meet the needs of the business and end-users. ITSM frameworks, such as ITIL (Information Technology Infrastructure Library), provide structured processes for managing incidents, requests, changes, and service levels. By standardizing these processes, ITSM helps improve efficiency, enhance user satisfaction, and align IT services with business objectives. Moreover, ITSM solutions enable organizations to better monitor performance metrics and resource allocation, ensuring effective service delivery and continuous improvement in IT operations.