The primary function of chatbot technology is to facilitate automated conversations with users through natural language processing (NLP). Chatbots can answer questions, provide information, and assist with tasks by simulating human interaction. They are commonly used in customer service for 24/7 support, offering quick responses to inquiries and resolving issues without human intervention. Additionally, chatbots can collect user data to improve interactions and services continually. Their ability to handle a large volume of queries efficiently makes them valuable tools in enhancing customer experience and operational efficiency.