A chatbot is an artificial intelligence application designed to simulate human conversation, typically used in customer service. It operates through text or voice interactions, providing instant responses to user inquiries and assisting with various tasks, such as answering questions, resolving issues, or guiding users through processes. By automating these interactions, chatbots enhance customer experience, reduce response times, and lower operational costs for businesses. As technology advances, chatbots continue to evolve, becoming more adept at understanding natural language and improving their conversational capabilities to provide a genuinely helpful experience.