What does "continuous improvement" aim for in IT services?
Continuous improvement in IT services aims to enhance processes, systems, and performance consistently. This philosophy encourages organizations to regularly assess their operations, identify areas for improvement, and implement incremental changes. By fostering a culture of innovation and adaptability, organizations can better respond to evolving technology and customer needs. Tools like ITIL and Six Sigma provide frameworks and methodologies for monitoring performance metrics and streamlining service delivery. Continuous improvement efforts lead to increased efficiency, reduced costs, and enhanced service quality, ultimately driving customer satisfaction and competitive advantage in the market.