How does technology influence consumer relationships with brands? 🔊
Technology influences consumer relationships with brands by enabling more personalized and interactive experiences. Digital platforms allow for tailored marketing messages based on consumer behavior and preferences, fostering deeper connections. Social media enables brands to engage directly with customers, receiving immediate feedback and addressing concerns in real time. Additionally, technology facilitates the sharing of reviews and recommendations among consumers, impacting brand perception. Therefore, companies that leverage technology effectively can build stronger, more loyal consumer relationships, enhancing customer satisfaction and retention.
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