AI enhances customer service in businesses by providing personalized support and improving response times. Through chatbots and virtual assistants, AI systems can handle customer inquiries efficiently, providing instant answers to common questions. Machine learning algorithms analyze customer interactions, allowing for tailored recommendations and solutions that enhance user experiences. These systems can also route complex issues to human representatives, ensuring that customers receive the appropriate assistance. Overall, AI streamlines customer service processes, reducing wait times and improving satisfaction while enabling companies to manage resources more efficiently.