Digital transformation initiatives enhance customer service by leveraging technology to streamline processes, improve communication, and personalize interactions. By adopting tools like AI-driven chatbots, CRM systems, and data analytics, organizations can respond to customer inquiries swiftly and efficiently. These technologies also allow companies to gather and analyze customer feedback, enabling them to make data-driven improvements. Enhanced self-service options empower customers, leading to increased satisfaction and loyalty. Ultimately, digital transformation reshapes how businesses interact with customers, ensuring a more responsive and tailored service experience.