Empathy plays a crucial role in the civil service, as evaluated by UPSC. It allows civil servants to connect with citizens on a personal level, understanding their concerns and needs. This human touch can improve service delivery and foster trust in government institutions. During the interview process, UPSC assesses candidates’ empathy through scenario-based questions, gauging their reactions to everyday challenges faced by the public. A civil servant's ability to perceive and address the emotional aspects of governance ultimately leads to more effective and compassionate public administration.